Experience
UX Fellow / ProQuest / Sep 2017 - Aug 2019
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Improved workflows, establish performance benchmarks, and supported business requirements for corporate and academic products using qualitative and quantitative methods
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Developed affinity maps, personas, and journey maps and redesigned products—sketches, wireframes, prototypes—based on user feedback using Axure, Sketch, and InVision
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Audited products for accessibility to align with WCAG guidelines and created remediation documents
Accessibility Intern / Univ of Michigan Library / Jan 2019 - May 2019
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Enhanced accessibility in librarians' evaluations of electronic resources using qualitative research methods interviews, affinity walls, and co-design activities
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Successfully scoped the project timeline, created visualizations using Lucidchart, and provided process improvement recommendations
UX Consultant / Ann Arbor District Library / May 2018 - Aug 2018
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Designed and tested customizable notifications workflows using Sketch that aligned with the look and feel of the library's newly refreshed website
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Demonstrated successful designs with usability tests running on Maze showed that more than 75% of the 200+ users were able to successfully navigate the new designs and complete the usability tasks
Department Chair, English / Wiley College / 2012 - 2015
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Managed 9 faculty members, redesigned the department’s curriculum to reflect best practices, and co-created the first conference of its kind at an HBCU in response to student interest
Peace Corps Volunteer / US Peace Corps, Jamaica / 2003 - 2004
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Performed a community needs assessment and started a local Habit for Humanity chapter
Education
MS Information, UX
Univ of Michigan, School of Information
UX Specialization
2019
PhD English
Wayne State Univ
Flickering Cities: Multimedia City Fabrics and the Changing Nature of Citizenship
2012
MA English
Univ of Wisconsin, Milwaukee
2008
BS Architecture
Washington Univ in St. Louis
2003
Skills
Research
Contextual Inquiry
Interviews
Task Analysis
Usability Testing
Design
Sketching
Journey mapping
Personae & Scenarios
Wireframing
Prototyping
Accessibility
Auditing
VPATs
WCAG Guidelines
Software
Axure
Figma
Illustrator
InVision
Sketch
Publications (selections)
in Interdisciplining Digital Humanities: Boundary Work in an Emerging Field. By Julie Thompson Klein. Ann Arbor: Univ of Michigan P, 2014
Co-authored with Jim Brown, Whitney Hardin, Donora Hillard, Jason Kahler, Michael McGinnis, Derek Risse, and Conor Shaw-Draves. Pedagogy 12.3 (2012): 521-540
Reconstruction: Studies in Contemporary Culture 11.4 (January 2012)
Presentations (selection)
"Situated Access: Implications of Removing the User from Accessibility Evaluations"
16th Annual Conference in Citizenship Studies: Technology & Citizenship,
Wayne State Univ, March 2019
Awards
Professional Practice Fellows Program
Univ of Michigan, 2017 - 2019
Distinguished Faculty, National Society of Collegiate Scholars
Wiley College Chapter, 2014
Thomas C. Rumble Dissertation Fellowship
Wayne State Univ, 2011 – 2012